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FAQ
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Q1. I wish to open an account with OCS
A1. Please send
in the credit application form. Account number will be advised by phone
or
mail.
Q2. Please advise your
collection point
A2. You can
bring to any of the OCS office in Singapore and Malaysia.
Please refer to
our list of
OCS Offices
Q3. Is there any item not
included in the courier service?
A3. Please
refer to our Standard Conditions of Carriage for items that are
prohibited.
Q4. Does OCS carry heavy
bulky shipment besides small parcel express?
A4. Yes, it
will be under Parcel Express.
Q5. Do you handle dangerous
good to overseas?
A5. Yes,
Dangerous Goods can only be sent by Cargo Service.
Q6. Does OCS collect
shipment anywhere in Singapore and Malaysia?
A6. OCS collects
anywhere in Singapore; for Malaysia with the exception of Terengganu
and Kelantan,
OCS will be servicing all major cities.
Q7. What is volumetric
weight?
A7. According
to IATA regulation, the actual weight of the parcel is defined to be 1 kg
of the volume of 5000
cm3.
Formula =
(Length cm X width cm X Height
cm) / 5000
Q8. Do you do delivery to
PO Box Address?
A8. Since it is
important to obtain acknowledgement receipt, we in principle do not
accept delivery to a PO
Box as signature cannot be obtained.
Q9. Is there any
possibility of collecting payment from consignee?
A9. It is only
possible for certain locations. Please check with our customer
service
representative
for details.
Q10. What is the
compensation limit against loss or delay?
A10. Compensation
limitation is according to our Standard Conditions of Carriage for
Singapore and Malaysia.
Q11. Do you request
certificate of origin and visa beside commercial invoice from
consignee?
A11. We provide
handling service to process these required documents and a handling
fee will be levied.
Q12. Do you handle Address
(CNEE) management?
A12. Depending
on your request, please refer to our logistics service.
Q13. How to fill in the
CWB?
A13. Please
refer to our next page.
Q14. Why do you
need attach commercial invoice to the shipment
Sample
A14. Commercial
Invoice is required when exporting your parcel shipment to overseas.
It is an
essential document for customs declaration to the country you send
to.
When
processing customs clearance, depending on the amount you declared,
import tax
is levied. In this aspect, you need to attach an invoice even though
there is no commercial value to the shipment. If you declared
only the model
number of
the parts with the word "sample" without a value, the information may
not be
sufficient for the customs to determine and clear the shipment.
This may
result in
an inspection and thus the process of Import and Export clearance is
delayed.
Q15.
As
per the courier rates listed on your website, are the rates applicable to
corporate customers as well? ?
A15. Yes
, if you may have more than 20 trips per month , you can enjoy corporate
discounts . If you wish to have a corporate discount , Please contact our sales team
at cs@ocscourier.com.sg or
sales@ocscourier.com.sg immedaitely
Q16.
In the event of unsuccessful delivery, the customer service staff will get the
next delivery address from the shipper ?
For the above information, what is the typical procedure? Also, is OCS able to
return the item to the sender at no cost in the event of unsuccessful delivery?
A16.
For unsuccessful delivery , our tracing side will check back with you for
alternate
address and will redeliver to the mentioned address
If
you request for a return , we can provide this service back to you, to the house
Q17.
Does OCS utilise any electronic web-based system for the tracking of orders?
A17.
Yes, simply key the CWB number to our web , the pod status is available . We
also
provide hard copy proof of delivery , with company stamp or Cnee ID number as
reference
Q18.
Does OCS provide a channel to generate monthly reportsorts?
A18.
Yes, monthly report as per your request is available if you have sufficient
volume
of transaction .
Q19.
Are you able to extend a 30-day credit term to corporate customersssmers?
A19.
Yes, credit terms of 30 days is available too
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